This wonderful endorsement of one of our ‘tools of the trade’ comes from a participant in Everett Mass.:
” Thank you for allowing me to be a part of Parents Forum where I really did take personal stories with me that have, in turn, helped me to communicate more effectively. Parents Forum has built me into the person I am today. Every time I experience a confrontation, instead of avoiding my inner dialogue and scattered thoughts, I stop and think: ‘How to tell somebody something they’d rather not hear’ in the best way possible. That constantly is playing in the back of my mind. “
What she is talking about is the conversational formula explained in Chapter Four of our handbook Where the Heart Listens: “I feel ___ about ___ because ___.”   Simple and powerful.  And she got it.